How to Order

ORDERING INFORMATION

Ordering Instructions

All first-time orders must be sent via email, mail or fax. We recommend calling the sales department prior to submitting your order.

Delivery Schedule

All first-time orders require a minimum of 3-4 weeks from credit approval. Reorders are processed within 3 weeks. This does not include an additional 2-5 days allotted for shipping time.

Rush Delivery

Rush orders are accepted. Please call to confirm this option.

Camera-Ready Artwork

The quality of your logo depends upon the artwork supplied. To avoid delays and additional art charges, please supply clean camera-ready art. If art needs to be touched-up, add approximately $50.00 to your order.

Digital art requirements

Artwork can be emailed to: info@logotimeusa.com

Electronic artwork should be submitted as an EPS Vector file, or PDF file. If not available, our Art Department supports any one of the following formats: BMP, TIF, JPEG, DOC or Adobe Photoshop

Order Confirmations


All orders are acknowledged via fax. Please read it carefully and contact the factory immediately with corrections. Orders will be produced and billed as per this information. Any changes to your order must be confirmed in writing.

Payment Terms


We accept MasterCard, Visa, American Express, along with company checks. For your security, all credit card processing is done through YAHOO’s secure server. If you prefer, you can fax your credit card information to our private fax line.

Returns


Returns are accepted only if we’ve shipped defective merchandise or made a printing mistake. Returns are only accepted with a return authorization number – call the company prior to returning any merchandise.

Shipping Charges


Shipping and handling charges, which are based on the weight of your order, are calculated using either the current UPS or USPS rate chart. All orders are insured in the event that your shipment gets damaged in transit.

More Help


Contact Customer Service from 9-5 EST, or send an e-mail to info@LogoTimeUSA.com

Mirage Marketing —
1018 N. Bethlehem Pike — Ambler, PA 19002
1-800-937-7019